Privacy Policy for PlumbingWurx LLC

At PlumbingWurx, LLC, we are committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website plumbingwurxllc.com or interact with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

  • Personal Information: We may collect personally identifiable information such as your name, email address, phone number, and postal address when you voluntarily provide it to us.
  • Log Data: We automatically collect certain information when you visit our website, including your IP address, browser type, referring/exit pages, and operating system.
  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.

How We Use Your Information

  • Provide Services: We may use your personal information to fulfill your requests, respond to your inquiries, and provide you with the services you have requested.
  • Improve Our Website: We use information such as log data and cookies to analyze trends, administer the website, track users’ movements, and gather demographic information to improve our website’s functionality and user experience.
  • Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, or other information that may be of interest to you.
  • SMS Notifications: Our technicians may send SMS messages to customers to notify them about expected arrival times, confirm appointments, or verify that someone will be available on-site.

SMS Program and Communications

  • Description of SMS Program:
    Our technicians use GoTo Connect, an app that facilitates SMS communications, to send notifications to customers about their arrival time, confirm appointments, or verify availability on-site. These messages are intended to provide timely updates and ensure smooth communication.
  • Type of Personal Information Collected:
    Information collected for SMS communication includes the customer’s name, phone number, and address. This data is entered into our scheduling software by our office managers and accessed by technicians through GoTo Connect for communication purposes.
  • Methods of Data Collection:
    Customer information is collected through phone calls or online forms and entered into our scheduling software, Housecall Pro. The data is then shared with technicians who use GoTo Connect to send SMS updates.
  • Purpose of Data Collection:
    The collected information facilitates appointment scheduling, real-time notifications, and improved customer service.
  • Data Storage and Security Measures:
    User data is securely stored within our scheduling software and accessed by technicians through passcode-protected devices. GoTo Connect adheres to industry-standard security practices to ensure the protection of your data.
  • User Rights and Options:
    Customers can opt out of SMS communications by contacting us. You also have the right to access, modify, or request the deletion of your personal information at any time.

No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing and Disclosure

  • Service Providers: We may engage third-party companies or individuals to perform services on our behalf, such as website hosting, data analysis, and marketing. These service providers have access to your personal information but are obligated to maintain its confidentiality.
  • Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites. We encourage you to read the privacy policies of those third parties.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us to have the information removed.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at https://plumbingwurxllc.com/contact-us.